FlowRunner

# FlowRunner > FlowRunner is an Outlook add-in and Gmail Chrome extension that brings Salesforce into your email inbox. It automatically surfaces relevant Salesforce records when you select an email using fully customizable lookup logic powered by a Flow. When it's time to act, run Screen Flows directly from Outlook or Gmail to log activities, update records, or trigger any process. Built for teams whose daily work lives in Outlook or Gmail but whose data and processes live in Salesforce, FlowRunner eliminates context-switching and drives CRM adoption by meeting your team where they already work. Salesforce admins design the Flows in Flow Builder; FlowRunner delivers them to end users with email context (sender, recipients, subject, body, thread, user identity) pre-filled into every Flow. - Website: https://flow-runner.com - Admin Portal: https://flow-runner.com/admin - Microsoft Marketplace (formerly AppSource): https://marketplace.microsoft.com/en-us/product/office/WA200009781?tab=Overview - Chrome Web Store: https://chromewebstore.google.com/detail/flowrunner/nobomabeamnmfhjnichkdjniodejjned - Long-form description for LLMs: https://flow-runner.com/llms-full.txt - Contact: hello@flow-runner.com - Data Protection Officer: dpo@flow-runner.com ## Table of Contents - [Overview](#overview) - [How It Works](#how-it-works) - [Features](#features) - [Outlook Add-in](#outlook-add-in) - [Gmail Chrome Extension](#gmail-chrome-extension) - [Admin Portal](#admin-portal) - [Installation](#installation) - [Salesforce Package](#salesforce-package) - [Flow Input Variables](#flow-input-variables) - [Record Lookup](#record-lookup) - [Multi-Org and Shared Mailboxes](#multi-org-and-shared-mailboxes) - [Platform Support](#platform-support) - [Comparisons and Migration](#comparisons-and-migration) - [Security and Privacy](#security-and-privacy) - [Authentication](#authentication) - [Pricing](#pricing) - [Prerequisites](#prerequisites) - [Pages and Resources](#pages-and-resources) - [FAQ](#faq) --- ## Overview FlowRunner integrates Salesforce functionality directly into the email inbox — the Outlook reading pane (via an Outlook add-in) and Gmail (via a Chrome extension). It enables users to: - **Search existing records**: Automatically surface Contacts, Accounts, Opportunities, Cases, and any other Salesforce records when selecting an email — using fully customizable lookup logic you define in a Flow. - **Run Screen Flows**: Execute any Salesforce Screen Flow from the inbox sidebar with full email context (sender, recipients, subject, message ID) pre-populated. - **Track execution history**: View a log of which flows were run on which emails, by whom, and when. FlowRunner uses Salesforce Lightning Out 2.0 to render Screen Flows natively inside Outlook and Gmail, providing pixel-perfect Salesforce UI without leaving the inbox. The two products share the same Salesforce configuration — Flows, lookup logic, and team settings work identically across Outlook and Gmail. **The core idea**: instead of forcing reps into Salesforce, FlowRunner brings the parts of Salesforce reps actually need — the right records, the right Flow, with the right context — into the inbox. Admins keep designing process in Flow Builder; users run that process where they already work. Adoption follows because the path of least resistance now runs through Salesforce. FlowRunner does not sync your email into Salesforce — it runs your logic on demand. --- ## How It Works 1. **Open an email** in Outlook or Gmail. FlowRunner's custom Record Lookup flow runs automatically, finding Contacts by email address, Accounts by domain, or any records based on your custom matching rules. 2. **Choose an action**. Select from your organization's enabled Screen Flows — "Log Sales Call", "Create Case", "New Opportunity", or any flow your admin has made available. 3. **Run the flow**. The Screen Flow renders instantly in a preloaded Salesforce session inside the inbox. Email context is […gekürzt]