Chaterimo

# Chaterimo > AI-powered e-commerce chatbot platform that goes beyond simple Q&A. Chaterimo combines proactive AI sales engagement, intelligent ticket creation, lead capture, and agentic product search to help online stores sell more and support customers 24/7. Chaterimo integrates with major e-commerce platforms (Shopify, Shoptet, Upgates, WooCommerce, PrestaShop, Magento) and supports multiple AI models including OpenAI GPT, Anthropic Claude, Google Gemini, and xAI Grok — all via Bring Your Own Key (BYOK). The platform features hybrid agentic search (vector + keyword with parallel retrieval steps), multilingual support in 7 languages, real-time WebSocket chat, and embeddable chat widgets. ## Platform at a Glance - **863+ organisations** trust Chaterimo to power their customer interactions - **995+ chat widgets** deployed across e-commerce stores worldwide - **149439+ chat sessions** handled — and counting - **224865132+ tokens** of knowledge base data processed (products, documents, and website content) - **62,1% average customer satisfaction** across all conversations - **4508,0 avg products** per organisation in the knowledge base ## Key Features ### AI Sales Agent / Assistant A proactive engagement system that automatically initiates conversations with website visitors at the right moment. Store owners configure rules based on page URLs, time delays, and visitor behavior. The AI Sales Agent can generate contextual messages using fast LLM models or deliver pre-written direct messages. It tracks engagement metrics like reply rates, page-type performance, and visitor sentiment. Rules can optionally fetch cart/checkout product data to personalize outreach. ### Introduce Yourself (Lead Capture Gate) A configurable gating mechanism that collects visitor contact information before they start chatting. When enabled, visitors must provide their name, email, phone, or custom fields before accessing the chat widget. E-shop owners see who the customer is in their dashboard and can engage with them later. Captured leads sync automatically to CRMs (Zoho, HubSpot, Pipedrive). An alternative "Inquiry Tab" mode provides a non-blocking contact form alongside the chat. ### Intelligent Ticketing with AI Analysis The AI automatically analyzes ongoing conversations and detects when human intervention is needed — for example, when a customer provides contact information, requests to speak with a human, expresses frustration, or needs account-specific actions like refunds or order changes. The system uses a two-agent approach: one agent determines ticket necessity and extracts contact info, the second generates a concise ticket title and summary. E-shop owners receive email notifications and can manage tickets from their dashboard. ### Agentic Search (Parallel Sequential Retrieval) Chaterimo uses a multi-step agentic search pipeline to find the most relevant information from store data. The system runs parallel retrieval branches — vector similarity search (all-MiniLM-L6-v2 embeddings), Elasticsearch keyword search, and promoted product matching — concurrently. Results are merged, deduplicated, and reranked before the main LLM generates a response. This parallel architecture adds zero additional latency while maximizing answer quality. ### Multi-AI Model Support (BYOK) Choose from the latest OpenAI GPT (GPT-5.4 and newer models), Anthropic Claude (Opus, Sonnet, Haiku), Google Gemini (Pro, Flash), or xAI Grok models. All providers support Bring Your Own Key — use your own API keys for unlimited messages at lower monthly cost. Models are always kept up to date as new versions release. ### E-commerce Integrations Native Shopify app with OAuth and webhooks, Shoptet API integration, Upgates, WooCommerce, PrestaShop, Magento, and XML feed support. Product catalogs sync automatically and stay current through scheduled updates and webhook events. ### Knowledge Base Upload text, documents (CSV, Excel, Word, PDF), scrape websites, or import pr […truncated]