UNLESS

# UNLESS > UNLESS is the AI Customer Agent for regulated European businesses. One agent covers Acquisition, Retention, Expansion, and Support across the entire customer journey, and the Engine behind it learns on a loop while keeping a full audit trail. Configurable for the requirements of GDPR, DORA, ISO 42001, EU AI Act, and entities supervised by BaFin and AFM. One agent, across the whole journey, learning on a loop, with the receipts to prove it works. The Customer Agent runs anywhere your customers are, and carries one memory of every customer across all four moments. The Team Assistant runs inside the helpdesk your team already uses, drafts replies, and feeds every override back into Living Knowledge. The Engine runs on three senses: Living Knowledge (what the agent knows about your business), Living Memory (who the agent is talking to), and Living Context (where the agent is acting). Four phases close the loop: Train builds Living Knowledge, Test previews every role, Deploy runs the agent in front of customers, and Analyze closes the loop back into Train. Personal data for EU and EEA end users stays in EU infrastructure, processed by EU-hosted models. Sensitive identifiers stay in the Privacy Vault and are tokenized before reaching any model provider. Customer data is not used to train public models, and every agent decision leaves an audit trail readable by your DPO, your auditor, and your CFO. This site provides markdown versions of all pages for LLM consumption. ## LLM Discovery - [LLM Discovery Endpoint](https://unless.com/.well-known/llm.md): Full site map with all available markdown endpoints ## Markdown Endpoints All pages are available as markdown by appending `.md` to the URL. ### Content - [Empowering customer support with AI at Visma | Onguard](https://unless.com/en/blog/customer-cases/empowering-customer-support-ai-visma-onguard.md): /en/blog/customer-cases/empowering-customer-support-ai-visma-onguard/ - [Kontek is deflecting thousands of tickets with AI](https://unless.com/en/blog/customer-cases/kontek-deflects-thousands-tickets-unless-ai.md): /en/blog/customer-cases/kontek-deflects-thousands-tickets-unless-ai/ - [How Peecho reduced support ticket overload with AI-powered efficiency](https://unless.com/en/blog/customer-cases/peecho-reduced-support-ticket-overload-ai.md): /en/blog/customer-cases/peecho-reduced-support-ticket-overload-ai/ - [Streamlining knowledge management in healthcare](https://unless.com/en/blog/customer-cases/streamlining-knowledge-management-healthcare.md): /en/blog/customer-cases/streamlining-knowledge-management-healthcare/ - [How Visma e-conomic improved its onboarding experience with Unless](https://unless.com/en/blog/customer-cases/visma-e-conomic-improved-onboarding.md): /en/blog/customer-cases/visma-e-conomic-improved-onboarding/ - [How Visma Enterprise AS accelerated AI adoption with Unless](https://unless.com/en/blog/customer-cases/visma-enterprise-as-accelerated-ai-adoption.md): /en/blog/customer-cases/visma-enterprise-as-accelerated-ai-adoption/ - [How ZorgDomein rapidly increased self-service with Unless](https://unless.com/en/blog/customer-cases/zorgdomein-increased-self-service-with-unless.md): /en/blog/customer-cases/zorgdomein-increased-self-service-with-unless/ - [Addressing potential concerns around conversational UI](https://unless.com/en/blog/know-how/addressing-concerns-conversational-ui.md): /en/blog/know-how/addressing-concerns-conversational-ui/ - [Choosing a Conversational AI platform in the European Union](https://unless.com/en/blog/know-how/conversational-ai-platform-in-the-EU.md): /en/blog/know-how/conversational-ai-platform-in-the-EU/ - [Conversational AI and privacy: a user-friendly guide for end users](https://unless.com/en/blog/know-how/conversational-ai-privacy-guide-for-end-users.md): /en/blog/know-how/conversational-ai-privacy-guide-for-end-users/ - [How conversational UI can make an impact across your business (Part 1)](https://unless.com/e […gekürzt]