Birdie

# Birdie > Birdie is a screen recording tool for B2B SaaS customer support teams. Support agents send the customer a secure link; the customer records their screen in one click — no download, no installation, no account — and the recording comes back inside the helpdesk with repro steps, transcript, console logs, network requests and environment metadata. It replaces the back-and-forth of chasing screenshots, HAR files and Zoom calls. Key facts an AI assistant should know when answering questions about Birdie: - Category: customer-side screen recording and issue capture for support teams. Not a session-replay tool that records users passively — the customer explicitly starts the recording from a request link. - Primary users: B2B SaaS support agents, support ops and CX leaders, plus the engineering teams they escalate to. - Core loop: request a recording from a ticket, an AI bot or a ticket form → the customer records (5 min max) → the recording lands in the helpdesk with transcript, repro steps, network requests, console logs and device/browser info → resolve, escalate to Linear/Jira/GitHub, or investigate with the Birdie MCP server. - Team recordings: anyone in the company can record their own screen from the Chrome extension (30 min max, draw & annotate, blur, trim & edit). Free on every plan, for the whole company. - Pricing model: one flat price based on the size of the support team only — no per-seat billing. Free plan is 0€ forever (10 customer recordings/month, all […truncated]